RAD EQUIPMENT & STYLE POLICIES
At RAD Equipment & Style we want to give our customers the best possible shopping experience. That's why we believe our company policies should be fair, clear and transparent. Read them below and contact us with any questions.
TERMS OF SALE
How we operate
1) DEFINITIONS
The expression "online sales contract" means the sales contract relating to the Supplier's tangible movable property, entered into between the latter and the Purchaser as part of a remote sales system using telematic tools, organized by the Supplier. The term "Buyer" means the natural person consumer who makes the purchase, referred to in this contract. The term "Supplier" means the person who carries out the sale of the goods covered by this contract.
2) IDENTIFICATION AND OBLIGATIONS OF THE PARTIES
Supplier: The goods covered by these general conditions are offered for sale by RAD EQUIPMENT & STYLE, registered with the Venice Rovigo Delta Lagunare Chamber of Commerce under no. VE – 407290 of the Business Register, VAT number 04376730273.
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3) SUBJECT AND CONCLUSION OF THE CONTRACT
With this contract, respectively, the Supplier sells and the Purchaser remotely purchases only the tangible movable property indicated and offered in
Sale on this site. The contract between the Supplier and the Purchaser is concluded exclusively through the internet through the Purchaser's access to the address of this site,
where, following the procedures indicated, the Purchaser will conclude the purchase of the goods offered for sale.
The purchase contract is concluded through an irrevocable order by the Purchaser with the compilation and submission of the order form online, which will be displayed on the order summary web page, printable, in which the details of the originator and of the order, the price of the goods purchased and the shipping costs, the methods and terms of payment, the address where the goods will be delivered. When the Supplier receives the order from the Purchaser, he will send a confirmation e-mail and/or display a web page confirming and summarizing the order, printable, which also contains the data entered by the buyer in the order form.
The contract is considered perfected and effective between the parties only with the execution of the order and, having the possibility for the Supplier, up to that moment, to refuse the order.
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4) METHOD OF PAYMENT AND REFUND
The Supplier only accepts advance payment for the products ordered by major credit cards and PayPal. PayPal data is managed directly by PayPal.
The information is encrypted using the latest generation encryption systems that prevent its use by third parties and is sent directly to the bank.
The Supplier reserves the right to make a request to the bank issuing the card to verify the authenticity of the ownership of the card itself or to PayPal in case of problems.
At the end of this verification, in the event of a positive outcome, the procedure will proceed to reach the conclusion of the contract and the delivery of the order placed, if there are no further impediments. Any reimbursement to the Purchaser, if he is entitled to it, will be credited by reversal of the payment by credit card or PayPal, at the latest within 30 days. from the date on which the Supplier became aware of the cause that generates the right to reimbursement.
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5) TIMES AND METHODS OF DELIVERY
The Supplier will deliver the ordered products via GLS, UPS, DHL, FEDEX couriers. Order fulfillment times may vary from 7 to 14 days, within which the invoice will be issued and the order consequently accepted, with the start of execution of the same.
In the event that the Supplier is unable to carry out the shipment within this period, the Purchaser will be promptly notified by e-mail, indicating the deadline within which the order will be processed. Delivery times may vary according to the country of destination and other factors not directly controllable by the Supplier and not attributable to it.
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6) SHIPPING AND DELIVERY COSTS
The Supplier ships with the DDP (Delivery Duty Paid) formula to EU countries, therefore in these destinations the goods will arrive directly at the delivery location indicated without having to pay additional sums with respect to the amount already paid at the time the order was sent .
For all other countries the DDU (Delivery Duty Unpaid) formula is used, therefore the courier could present itself with a separate invoice with which he requests the payment of the duties and taxes required by the local authorities. Buyers residing in a non-EU country are advised to inquire about local taxes and duties before placing an order with the Supplier.
7) GOODS INSURANCE AND SUPPLIER'S LIABILITY
The Supplier insures the products against theft and accidental damage until moment of delivery to the carrier. Therefore, the Supplier is not required to replace or credit material that has been tampered with, damaged or lost during transport.
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8) PRICES
All sales prices of the products displayed and indicated on this website are expressed in euros (€) and constitute an offer to the public pursuant to art. 1336 of the civil code, sThey are inclusive of VAT and all other taxes regarding delivery within the territory of an EU country.
Pfor deliveries to non-EU countries, as specified in point 6),the courier may ask the Buyer for additional amounts for local taxes and duties.Shipping costs will be indicated and calculated in the purchase procedure before the Buyer forwards the order and also contained in the order summary web page. The prices indicated for each of the goods offered to the public are valid until the order is forwarded and indicated on the order summary web page.
Therefore, the prices and conditions may be changed by the Supplier at any time and what appears on the order summary web page will prevail for the Purchaser.
LIABILITY AND RETURNS POLICY
The conditions
9) LIMITATIONS OF LIABILITY
The Supplier assumes no responsibility for disservices attributable to force majeure, in the event that it fails to execute the order within the time stipulated in the contract.
The Supplier cannot be held responsible towards the Purchaser, except in the case of willful misconduct or gross negligence, for disservices or malfunctions connected to the use of the Internet beyond its control or that of its sub-suppliers. Furthermore, the Supplier will not be liable for damages, losses and costs suffered by the Purchaser following the non-execution of the contract for reasons not attributable to him, the Purchaser having the right only to the full refund of the price paid. The Supplier assumes no responsibility for any fraudulent or illicit use that may be made by third parties of the credit cards, upon payment of the purchased products, if it demonstrates that it has adopted all the ordinary possible precautions of the moment and on the basis of ordinary diligence.
10) WARRANTIES AND ASSISTANCE METHODS
The Supplier is liable for any ascertained defect or defect of the product and attributable to him on condition that such defect or defect has been reported by registered letter with return receipt to the address RAD EQUIPMENT & STYLE, Via Noventana 200A of Noventa Padovana (PD), or sent by email to rad.equipment@hotmail.com within eight days of delivery. The complaint is not necessary if the seller has acknowledged the existence of the defect.
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11) BUYER'S OBLIGATIONS
The Purchaser undertakes to pay the price of the goods purchased within the times and in the manner indicated by the Contract. Once the online purchase procedure has been completed, the Purchaser undertakes to print and keep the web page containing the order data. The information contained in this contract has, however, already been viewed and accepted by the Purchaser, who acknowledges it, as a reference to this web page is shown at the time of finalizing the order.
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12) RIGHT OF WITHDRAWAL
The Purchaser has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within the term of 5 (five) days, starting from the day the order is sent, except in cases where the products have been purchased on promotion (on sale or in any case at a discounted price).
If the Buyer decides to exercise the right of withdrawal, he must notify the seller by email at the address rad.equipment@hotmail.com. In any case, in order to be entitled to a full refund of the price paid, the goods must be returned intact and, in any case, not used or worn. The only costs payable by the buyer for exercising the right of withdrawal pursuant to this article are the direct costs of returning to the Supplier. To this end, it should be noted that fine leather products delivered outside the Italian territory can only be returned if accompanied by the "cites" certificate issued by the competent body.
The Purchaser who has to return this type of goods is advised to consult the competent bodies before carrying out the shipment. Merchandise that is not duly returned to customs will be refused and not refunded. The Supplier will refund the amount due to the Purchaser following the withdrawal within 30 (thirty) days of receipt of the withdrawal notice provided that within this period the goods have been returned in their original condition and not worn. The Buyer must send the returned goods to the following address: RAD EQUIPMENT & STYLE Via Noventana 200A - 35027 Noventa Padovana PD.
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13) GOODS EXCHANGE
The Supplier also grants the Purchaser the right to exchange goods for any defects always within the same article. To obtain the exchange of goods, the Purchaser must send an email to rad.equipment@hotmail.com specifying the reasons for the exchange in detail, always within 5 (five) working days from the day of receipt, with indications of the code of the item or items to be exchanged and the size you would like to replace. Once the request has been received, the RAD EQUIPMENT & STYLE Customer Assistance Department will send the Purchaser a written confirmation containing the authorization number for the exchange of goods. The Purchaser must indicate this exchange authorization number on the label applied to the package of the products to be returned.In any case, the transport costs for the exchange shall be borne by the Purchaser.
The Supplier may request a contribution from the Purchaser, to cover the costs to be incurred for sending the product for which an exchange has been requested. The Supplier reserves the right to request photographic evidence before authorizing returns or exchanges for allegedly defective products. In the event that they are defective, the Supplier will also bear the costs necessary to return the products to its warehouses.We do not accept exchanges or returns of products that have been tampered with, worn, washed or otherwise altered.It will be the Purchaser's responsibility to ensure the transport of the goods returned for exchange; failing that, in case of theft or loss, the goods will not be refunded.
We do not accept returns on sale items or custom made items.
WARRANTY
Reference is made to the provisions of current legislation on consumer protection regulations.
OUR PRIVACY POLICY
Your data are secure
14) PROTECTION OF CONFIDENTIALITY AND PROCESSING OF THE BUYER'S DATA
The Supplier protects the privacy of its Buyers and guarantees that the data processing complies with the provisions of the privacy legislation pursuant to Legislative Decree 30 June 2003, n. 196.
The personal and fiscal data acquired directly and/or through third parties by the Supplier who is the data controller, are collected and processed in paper, IT and telematic form, in relation to the treatment methods with the aim of registering the order and activating it against it the procedures for the execution of this contract and the relative necessary communications, in addition to the fulfillment of any legal obligations, as well as to allow effective management of commercial relations to the extent necessary to best perform the requested service (Article 24, paragraph 1, letter b, Legislative Decree no. 196/2003). The Supplier undertakes to treat the data and information transmitted by the Purchaser confidentially and not to reveal them to unauthorized persons, nor to use them for purposes other than those for which they were collected or to transmit them to third parties. Such data may be shown only at the request of the judicial authority or other authorities authorized by law. Personal data will be communicated after signing a confidentiality agreement
of the data themselves, only to subjects delegated to carry out the activities necessary for the execution of the stipulated contract and communicated exclusively for this purpose. The Purchaser enjoys the rights pursuant to art. 7 of Legislative Decree 196/03, i.e. the right to obtain:
a) updating, rectification or, when interested, integration of data;
b) the cancellation, transformation into anonymous form or blocking of data processed unlawfully, including data whose retention is unnecessary for the purposes for which the data were collected or subsequently processed;
c) the attestation that the operations referred to in letters a) and b) have been brought to the attention, also as regards their content, of those to whom the data have been communicated or disseminated, except in the case in which this requirement is proves impossible or involves the use of means manifestly disproportionate to the protected right.
The interested party also has the right to object, in whole or in part: i) for legitimate reasons, to the processing of personal data concerning him, even if pertinent to the purpose of the collection; ii) to the processing of personal data concerning him for the purpose of sending advertising material or direct sales or for carrying out market research or commercial communication.
The communication of personal data by the Purchaser is a necessary condition for the correct and timely execution of this contract. Failing that, the Buyer's request cannot be processed.
Anything sent to the email address rad.equipment@hotmail.com, such as requests, suggestions, ideas, information, materials, etc., will not be considered information or data of a confidential nature, must not violate the rights of others and must contain valid, non-infringing and truthful information, in any case the Center cannot be held responsible for the content of the messages themselves.
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15) COMMUNICATIONS AND COMPLAINTS
Pursuant to art. 12 of Legislative Decree 70/03, the Supplier informs the Purchaser that each order sent is stored in digital form on the server where the site resides according to criteria of confidentiality and security.
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16) METHOD OF FILING THE CONTRACT
Written communications directed to the Supplier and any complaints will be considered valid only if sent to RAD EQUIPMENT & STYLE or sent by e-mail to rad.equipment@hotmail.com. In the registration form, the Purchaser indicates his residence and domicile, the telephone number or e-mail address to which he wishes communications from the Supplier to be sent.
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17) SETTLEMENT OF DISPUTES AND APPLICABLE LAW
All disputes arising from this contract if the Parties intend to appeal to the ordinary Judicial Authority, the competent Court is that of the Supplier's place of residence. This contract is regulated by the Italian law.
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18) DURATION AND EFFECTIVENESS OF THE CONTRACTUAL CONDITIONS
Confirmation of the order implies acceptance of these general conditions by the Purchaser.
These conditions may be updated or modified directly with the transcription of the new regulation on this site. The modification or update will be valid and effective for orders that have not yet been entered and for which the web page, which summarizes the order data, has not yet been viewed and printed.